Frequently Asked Questions

Currently, we're inviting verified businesses and registered charities to join. Each organisation undergoes a verification process to ensure a trusted and credible community.

Flex: Ideal for organisations starting their re-use journey. List items for sale, donation, or exchange, and access basic SmartSUSTAIN™ analytics to track your impact.

SaaS: A comprehensive solution for embedding re-use into your operations. Manage assets, integrate with existing tools, and access full SmartSUSTAIN™ analytics for detailed reporting.

Listing is straightforward:

• Flex Users: Manually create listings through the platform.
• SaaS Users: Export items directly; SmartED-i APP to upload and eventually a simple transfer into ED-iMART™.

Each listing includes full attributes with transparent descriptions, images, and, when applicable, refurbishment or modification details - it's tracked throughout its lifecycle.

SmartED-i is our intelligent asset management platform that powers ED-iMART™. It helps organisations track, manage, and report on the lifecycle of their equipment, furniture, components, and materials. SmartED-i integrates seamlessly with your existing systems, enabling you to list surplus items, coordinate logistics, and measure environmental impact through built-in SmartSUSTAIN™ analytics. Simply put, it's the backbone that makes re-use efficient, transparent, and measurable.

Once listed, your item is available for other organisations to view and engage with. ED-iMART™ facilitates the transaction process, including logistics coordination and connecting you with trusted partners for any necessary refurbishment.

Yes — ED-iMART™ supports both B2B commerce and B2D donation.

Registered charities, non-profits, schools, and community organisations approved by GreenED.

With SmartSUSTAIN™ analytics, you can monitor:

• CO₂e savings
• Waste diversion
• Cost avoidance
• ED-iPASSPORT information

These insights help demonstrate your organisation's commitment to sustainability and circular economy principles.

Joining ED-iMART™ is free during the early access phase. For SaaS users, access to ED-iMART™ is included in your subscription. ED-iMART™ operates on a no cost until results basis — fees only apply when a transaction is completed. A standard transaction processing fee applies to each completed transaction.

Simply register your business or register your charity to begin. Our team will guide you through the verification process and help you set up your account.

Transactions are held securely, and our support team will help resolve any disputes before payouts are made.

You can use your own logistics provider or choose ED-i Logistics.

Own logistics: You will make direct contact with the buyer/seller to arrange this independently of the site.

ED-i Logistics: We manage the entire process from start to finish with both the seller and buyer.

Yes — storage can be arranged within ED-iMART™, from short-term pit-stop storage to long-term flexible arrangements.

Forward Contracts allow you to secure value and plan re-use in advance, ensuring assets are reserved before they become surplus.

Yes — a number of workshop refurbishment options are available to extend the life of items or simply refresh to your own brand requirements.

ED-iMART™ provides real-time metrics on CO₂ savings, cost avoidance, and re-use impact. For full reporting and exports, you'll need to use the SmartED-i™ platform.

SmartED-i™ & ED-iMART™ is designed to seamlessly integrate with your existing tools. Using our API, our team can collaborate with yours to ensure smooth integration with your current systems such as potential of CAFM, IWMS, BIM, and financial systems.

Click Forgot Password on the login page to reset your details securely.

Please email our support team at enquiries@smarted-i.com.

Charities must be registered with the relevant governing body in the UK. We verify your organisation during the registration process to ensure all users are legitimate and trusted.

No. Joining ED-iMART™ is free for charities during the early access phase. Some logistics or optional services may carry a nominal fee, which will be clearly indicated before you confirm a transaction.

Charities can browse available listings and request items directly through ED-iMART™. Our platform helps coordinate delivery or collection with the supplier or third-party logistics partners.

Yes. Charities can both receive and list items for donation. Listing items helps circulate surplus resources back into the community, supporting circular economy principles.

We provide connections to trusted delivery and refurbishment partners who can assist with transport or preparing items, ensuring even smaller charities can participate without operational strain.

SmartSUSTAIN™ analytics allow charities to measure CO₂ savings, waste diversion, and other environmental and social benefits of re-used items, helping you report impact to donors or funders.

No. Charities can request as many items as needed, subject to availability. Certain high-demand items may have priority or allocation policies, which will be clearly communicated.

Verification usually takes 1–3 business days. Once approved, your organisation can start browsing, requesting, and receiving items immediately.

Yes. You will need to register to purchase.

You can contact our support team directly via the ED-iMART™ helpdesk or support email. We'll assist with any transaction, logistics, or technical issues.