SmartED-i® Privacy Policy
Effective Date: 1st July 2025
1. Who We Are
SmartED-i® is owned and operated by:
GreenED Group LimitedCompany No. 07830670
Registered in England and Wales
Email: privacy@smarted-i.com
We are the Data Controller for the purposes of UK data protection law.
2. What Information We Collect
We collect and process personal and organisational information, including:
- Account information: Name, email address, organisation name, contact details
- Platform activity: Login data, actions taken (e.g., listings, audits, reuse events), communication logs
- Uploaded content: Photos, floor plans, materials data, metadata
- Technical data: IP address, browser type, device type, cookies (see Cookie Policy)
- Support data: Enquiries, feedback, and correspondence with our team
We do not store payment card details. Payments (if applicable) are handled by third-party providers who are PCI-DSS compliant.
3. How We Use Your Information
We use your information to:
- Provide access to and operate the SmartED-i® platform
- Enable collaboration and reuse activity between platform users
- Monitor and improve platform performance and security
- Respond to user queries, support requests, and feedback
- Comply with legal obligations (e.g., HMRC reporting, audits)
- Communicate service updates, new features, or changes (you can opt out)
We only process personal data where we have a lawful basis, such as performance of a contract, legal obligation, consent, or our legitimate interest in providing and improving our services.
5. How We Store and Protect Your Data
- Your data is stored on secure UK or EEA-based cloud servers.
- We use encryption (in transit and at rest), access controls, and regular security audits.
- Account passwords are hashed and never stored in plain text.
- Access to data is restricted based on user roles and responsibilities.
For more information, see our Data Storage Policy.
6. Data Retention
We retain personal data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| User account and organisation data | Up to 6 years after account closure |
| Transaction records | Minimum of 6 years for compliance |
| Platform logs and technical data | 12 to 24 months |
| Uploaded files | Retained based on relevance to active services and historical projects |
You may request deletion of data where appropriate.
7. Your Rights
Under UK GDPR, you have the right to:
Access
Request a copy of your personal data we hold
Correction
Correct inaccurate or incomplete data
Deletion
Request deletion of data (subject to conditions)
Object/Restrict
Object to or restrict processing of your data
Portability
Request transfer of your data to another service
Withdraw Consent
Withdraw consent at any time where applicable
To exercise your rights, please contact: privacy@smarted-i.com
9. International Transfers
If we transfer your data outside the UK/EEA, we ensure it is protected by appropriate safeguards, such as UK-approved Standard Contractual Clauses or equivalent protections.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes. Continued use of the platform constitutes your acceptance of any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data rights, please contact:
Data Protection OfficerGreenED Group Limited
Email: admin@greenedgroup.com
Registered Address: Unit G, Stafford Park 15, Telford, Shropshire, TF3 3BB
If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.